OnSIP’s VoIP platform is built without any dependency on licensed or third-party software, using geographically distributed servers. Hence, limitations such as sub-optimal call routing, network service outages, and scaling inflexibility, usually experienced by businesses, are significantly low. “Moreover, we use our own cloud infrastructure, and thus, we have a lot of control over the network traffic and the services that we provide,” affirms Oeth. The robustness of the platform can be well-understood through its slew of features and tools, which include video calling, web phones, voicemail, call recording, and call parking among others. OnSIP allows organizations to choose a type of service—pay-as-you-go or unlimited— that best suits their business needs. “We only charge for the features that a customer uses and the total minutes of their usage,” states Oeth. Thus, a company choosing to use OnSIP’s VoIP platform can add or delete users from the system without being charged.
Besides, the firm also provides a mobile version of business phone and voicemail management application, the OnSIP app, which makes enterprise communication seamless by bringing together call control and instant messaging with co-workers. Through the app, a user can make HD voice and video calls, view real-time presence information for contacts, and also review past calls and messages.
OnSIP allows organizations to choose a type of service—pay-as-you-go or unlimited—that best suits their business needs
Oeth notes that in the present corporate world, where most businesses still list a phone number on their website, “we provide a web-based real-time communication (WebRTC) tool, sayso, to empower website visitors to initiate a voice or video call directly from their internet browsers.” With the help of a computer’s microphone or video camera, a potential client visiting the website can quickly connect with a sales rep through a single mouse click. “Thus, a person does not have to navigate the menus of interactive voice response (IVR) systems and wait for an opportunity to speak with someone,” asserts Oeth. That said OnSIP also has a knowledgeable U.S.-based customer support team that is available round the clock to offer hands-on support and IT consultation services.
Today, with more than 15 years of experience in business communication, OnSIP stands as a prominent VoIP service provider with over 130,000 OnSIP accounts worldwide. Recently, every OnSIP account was given its own public “Team page,” which acts as a ‘contact us’ page with photos and real-time availability indicators for each employee, plus the option to call them through a browser. “We aim to make personalized website communication the norm in the business world, and we will continue to innovate in that area,” concludes Oeth.