Avaya: Enterprise Communications Simplified

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Jim Chirico, President & CEO  
Effective communication among employees contributes to the growth of a business. It not only improves team building but also increases innovation, productivity, and efficiency. Strong communication enables employees to better understand particular tasks, goals, and general performance expectations. This understanding, in turn, minimizes the risk of mistakes and reduces the likelihood of confusion amongst employees. For over a century, Avaya (NYSE: AVYA) has been building open, converged, and innovative solutions to enhance and simplify communications for customers and collaboration among employees—in the cloud, on-premise, or a hybrid of both in over 175 countries. Avaya’s highly professional planning, support, and management services teams help optimize solutions, for highly reliable and efficient deployments. Today, more than 6,600 global companiestrust Avaya to power their customer experiences and over 90 percent of the Fortune 100 companies and 144 million people worldwide rely on Avaya to power their mission-critical solutions every day.

To enable a transformative, people-centric engagement, the company provides the Avaya Aura Platform—a set of seamless components that mesh together to provide comprehensive unified communications and customer experience solutions for effective business. It allows organizations to integrate video and voice into any application on any device to engage employees in productive communication. An essential part of the Avaya Aura platform Avaya Intelligent Xperiences (IX) Workplace gives clients’ employees a single app for calling, messaging, meetings, and team collaboration—all with the same ease of use they get from their personal apps. This cloud-based app gives employees a voice (literally) and makes collaboration as frictionless as possible, ensuring clear and reliable calling with scalable and secure communications that reduce risk, increase availability, and improve efficiency.


Avaya strives to be at the forefront of innovation in the communications space and to improve their existing solutions and services further

For instance, Montana state information technology services division (SITSD) approached Avaya to replace the state’s legacy equipment—dating back to the 1980s—with a cost-efficient, secure, modernized, and centralized communications system that could support the next-gen needs of end-users and citizens. Avaya IX Workplace offered an authentic digital experience to the end-userswith seamless, personalized communication, and collaboration regardless of location, device, circumstance, or user preference. Avaya, in partnership with 911 Secure, helped the state support E911 to enhance customer service. This cloud-based app offered a full scope of unified communications (UC) support (phone, chat, SMS, video, screen-sharing) to drive the best business and citizen outcomes. “The application goes on your mobile device and mirrors the environment of your desk phone. This way, when you get called out to go to a meeting, you can take that phone call with you. If you’re out in the field, you can take that phone call back to your desk and keep working. It saves a lot of time and money, and above all helps us better serve and protect,” extols Chirico. Now, around 75 percent of 911 calls come from cell phone networks that help emergency responders protect those callers and save lives. Avaya facilitates Montana SITSD to eliminate $168,000 in recurring annual costs for 911 infrastructure and $50,000 per month in network costs.

Similarly, Regum, a company dedicated to educational training and financial investments for several verticals, has improved the speed and responsiveness of its customer service by implementing the Avaya IX Workplace for cloud-based UC and collaboration. This robust platform is enabling Regum to have smoother communication between its numerous branches regardless of varying locations and is also providing support to their customers across geographies without additional investments or telecommunications cost.
Avaya IX Workplace constitutes several components that reduce the security risks and increase productivity despite of using multiple solutions within a workplace. While Avaya IX Meetings aids employees to easily connect and communicate to gather the most information out of every meeting, Avaya IX Collaboration helps clients redefine teaming in a digital workplace, allowing employeesto work in the waythey want (over any channel or device) to drive the specific business outcomes. This simple cloud-based app cuts costs and complexity for fruitful management of team communications. Moreover, the company’s various multimedia devices and conferencing systems facilitate organizations to step up collaboration and productivity while incorporating future innovation. Team Avaya helps clients to bring consumer technology to the employee desktop in a way that makes sense for their business.

Additionally, Avaya commits to creating a culture of inclusiveness and positivity across the world through interactions with customers, partners, and vendors. To further this commitment, “Avaya for Communities” program offers communications solutions at significantly lesser costs, to select businesses such as Economically Disadvantaged Women- Owned Small Businessesin the U.S. “Our commitment to corporate responsibility can create a positive change in the world through transforming the modern workplace. Improving access for disadvantaged businesses to leading communications and collaboration technology can help make a difference,” says Chirico.

Avaya build strategic partnerships with some of the world’s most admired technology brands like Afiniti, Nuance, and Salesforce, among others to deliver moreeffective services to clients. Through direct R&D, deep product integration, strong services and support relationships, Avaya’s partners deliver seamless capabilities through comprehensive, innovative, and successful solutions for the market.

Currently, every business is steppinginto digital communications and is navigating the significant changes that come with cloud, AI, mobility, CX. It needs expert advice to get the most favorable business outcomes from the business investments. For right-now projects and future planning, Avaya Intelligent Xperiences Services handle every aspect, from design to deployment to ongoing support and management. Moving forward, team Avaya strives to be at the forefront of innovation in the communications space and to improve their existing solutions and services further.

Company
Avaya

Headquarters
Santa Clara, CA

Management
Jim Chirico, President & CEO

Description
For over a century, Avaya (NYSE: AVYA) has been building open, converged, and innovative solutions to enhance and simplify communications for customers and collaboration among employees—in the cloud, on-premise, or a hybrid of both in over 175 countries. Avaya’s highly professional planning, support, and management services teams help optimize solutions, for highly reliable and efficient deployments. To enable a transformative, people-centric engagement, the company provides the Avaya Aura Platform—a set of seamless components that mesh together to provide comprehensive unified communications and customer experience solutions for effective business. An essential part of the Avaya Aura platform, Avaya Intelligent Xperiences (IX) Workplace, gives clients’ employees a single app for calling, messaging, meetings, and team collaboration—all with the same ease of use they get from their personal apps