Top 20 Enterprise Communication Solution Companies - 2019
Solution Intro-Organizations all around the globe have agreed that although the art and science of maintaining an effective communication channel are the most fundamental part of the organizational process, it still remains the hardest to achieve. As the world inches toward an era where business communications is omni-channel in nature, the enterprises are left rather overwhelmed. Ideas are emerging from everywhere in an organization and inefficient communication can have a domino effect on the company’s workflow if not handled carefully.
With the customers acquiring the liberty of using the channel of their choice, it has become imperative for organizations to satisfy end users on multiple platforms and keep the traffic soaring while maintaining a certain level of security. As a result, solution providers are pushing for brand new innovations, such as cloud-based unified communications, which will integrate various platforms, set-up a more compact communication channel, increase the consumer engagement, and eliminate the risk of miscommunication of information.
Subsequently, solution providers are also exploring innovative territories like IoT and AI for a better ROI. Technologies, coupled with IoT devices in the market, have the ability to assist entrepreneurs with the existing market algorithm and maintain a consistent relationship graph of all the electric devices within the business ecosystem. The main goal that remains is implementing solutions along with strategies that can streamline the communication channel in a way, which affects the productivity of the employees positively with an utmost level of ease.
In the discussion of significant trends in business communication, a large amount of attention is drawn toward AI, owing to its multi-faced support to the industry. It is emerging as an agent who assists the digital transformation in companies. Some of the enterprises in the market are using AI to proactively coach the staff to incorporate the new communication solutions, paving the way for a quicker digital transformation. According to a 2018 report by Forbes, 63 percent of enterprises have adopted machine learning with the purpose of virtually assisting their employees in learning and later, carrying on communication, which is unidirectional and easy to decode. AI-driven software has taken over jobs like breaking down complicated jargons, transcribing global communications, and many other miscellaneous repetitive tasks, which in turn makes life easier for the enterprises.
The innovations and opportunities in the market are ever growing, and with that the number of solutions providers are multiplying rapidly. In the process of understanding how these technologies are altering the enterprise communication space, a distinguished panel comprising of CEOs, CIOs, VCs, analysts, and the editorial board of CIOReview has reviewed the top solution providers in the realm of Enterprise Communication. Our selection process is based on the vendors’ contribution, understanding, and passion toward enterprise communication technology. The shortlisted companies are at the forefront of tackling the challenges associated with machine-automated language, cloud storage, and much more.
We present to you CIOReview’s “20 Most Promising Enterprise Communication Solution Provider – 2019.”