Top 20 Enterprise Communication Solution Companies - 2019

Solution Intro-Organizations all around the globe have agreed that although the art and science of maintaining an effective communication channel are the most fundamental part of the organizational process, it still remains the hardest to achieve. As the world inches toward an era where business communications is omni-channel in nature, the enterprises are left rather overwhelmed. Ideas are emerging from everywhere in an organization and inefficient communication can have a domino effect on the company’s workflow if not handled carefully.

With the customers acquiring the liberty of using the channel of their choice, it has become imperative for organizations to satisfy end users on multiple platforms and keep the traffic soaring while maintaining a certain level of security. As a result, solution providers are pushing for brand new innovations, such as cloud-based unified communications, which will integrate various platforms, set-up a more compact communication channel, increase the consumer engagement, and eliminate the risk of miscommunication of information.

Subsequently, solution providers are also exploring innovative territories like IoT and AI for a better ROI. Technologies, coupled with IoT devices in the market, have the ability to assist entrepreneurs with the existing market algorithm and maintain a consistent relationship graph of all the electric devices within the business ecosystem. The main goal that remains is implementing solutions along with strategies that can streamline the communication channel in a way, which affects the productivity of the employees positively with an utmost level of ease.

In the discussion of significant trends in business communication, a large amount of attention is drawn toward AI, owing to its multi-faced support to the industry. It is emerging as an agent who assists the digital transformation in companies. Some of the enterprises in the market are using AI to proactively coach the staff to incorporate the new communication solutions, paving the way for a quicker digital transformation. According to a 2018 report by Forbes, 63 percent of enterprises have adopted machine learning with the purpose of virtually assisting their employees in learning and later, carrying on communication, which is unidirectional and easy to decode. AI-driven software has taken over jobs like breaking down complicated jargons, transcribing global communications, and many other miscellaneous repetitive tasks, which in turn makes life easier for the enterprises.
The innovations and opportunities in the market are ever growing, and with that the number of solutions providers are multiplying rapidly. In the process of understanding how these technologies are altering the enterprise communication space, a distinguished panel comprising of CEOs, CIOs, VCs, analysts, and the editorial board of CIOReview has reviewed the top solution providers in the realm of Enterprise Communication. Our selection process is based on the vendors’ contribution, understanding, and passion toward enterprise communication technology. The shortlisted companies are at the forefront of tackling the challenges associated with machine-automated language, cloud storage, and much more.

We present to you CIOReview’s “20 Most Promising Enterprise Communication Solution Provider – 2019.”

Top Enterprise Communication Technology Companies

For over a century, Avaya (NYSE: AVYA) has been building open, converged, and innovative solutions to enhance and simplify communications for customers and collaboration among employees—in the cloud, on-premise, or a hybrid of both in over 175 countries. Avaya’s highly professional planning, support, and management services teams help optimize solutions, for highly reliable and efficient deployments. To enable a transformative, people-centric engagement, the company provides the Avaya Aura Platform—a set of seamless components that mesh together to provide comprehensive unified communications and customer experience solutions for effective business. An essential part of the Avaya Aura platform, Avaya Intelligent Xperiences (IX) Workplace, gives clients’ employees a single app for calling, messaging, meetings, and team collaboration—all with the same ease of use they get from their personal apps

Mio offers a solution that synchronizes messaging applications and enables interoperability between Slack, Microsoft Teams and Webex Teams, driving seamless, real-time communication. The company revitalizes enterprise communication through cross-platform direct messaging. As a cloud-based SaaS product, Mio enables users to upload files, thread messages, and edit or delete messages while communicating in real-time with colleagues who may be using a different messaging application. Mio's simple, web-based on boarding tools can be customized and configured to an organization’s combination of chat apps as required. Mio is distinctly positioned in the market with its ability to combine mature, RESTful APIs, and enhance the already rich user experience in enterprise messaging apps

Headquartered in Manhattan, OnSIP is a leading provider of real-time VoIP communications services to businesses. The company provides a simple Unified Communications-as-a-Service (UCaaS) and collaboration platform for small and medium- sized businesses. It is a versatile cloud-hosted VoIP phone system that can be configured in hundreds of different ways. With OnSIP, customers can enjoy the benefits of an on-demand phone system without the traditional high cost, burden, and inflexibility. In addition, the company also offers APIs for developers to rapidly and affordably build voice, video, and messaging applications of their own

Bicom Systems

Bicom Systems

Bicom became the first company to deliver an open standards turnkey telephony system by launching its software PBXware. The company has been researching and integrating innovative open source telephony projects since 2003 to commercialize by unifying them with its telecoms management software suite. The products of the company share natively to establish and expand telephony entities, including Service Providers, CLECs, governments, ITSPs, and much more. Bicom Systems takes unified communications to the next level by providing not only software and hardware but also support and advice based on years of experience, ensuring a complete telephony solution from start to finish

Brosix

Brosix

Broxis is a software company which provides instant messenger, featuring advanced security, privacy, and customization. The company’s award-winning product, im client, installs in minutes and offers unparalleled scalability and support. With Brosix, clients can send text messages to their contacts fast, securely and efficiently. All messages sent with Brosix are encrypted and secured. The messenger provides features such as Chat groups, Offline Messages, Chat history, Voice chat, Video chat, File transfer, Co-browsing, Whiteboard, Screenshot, Screen sharing, Automatic update, User status, and moreover Connect with external IM networks - Yahoo Messenger. It provides additional features such as Malware and virus protection, Real-time monitoring for typos in the chat window, and Multiple chats into a single window

Cyviz

Cyviz

Cyviz is a technology provider for solutions ranging from multipurpose collaboration spaces and meeting rooms to complex command & control environments and operations centres. Since 1998, the company empowers the digital workforce and allows users to connect, visualize, and collaborate on their critical data. It provides enterprise-ready turnkey solutions that are easy to deploy, easy to operate, and easy to support. The functionality is built on a concept that is standardized, configurable and upgradeable. Today, Cyviz serves the Fortune 500, global enterprise and government customers that demand seamless integration of leading-edge technologies that engage people, encourage greater collaboration, and accelerate decision-making

Dolby Laboratories

Dolby Laboratories

Founded by innovator Ray Dolby in 1965, Dolby Laboratories is an American company which is specialized in audio noise reduction and audio encoding/compression. Dolby licenses its technologies to consumer electronics manufacturers. The company has grown into a leading global innovator and developer of audio, imaging and voice technologies for cinema, home theatres, PCs, mobile phones, and games. Dolby’s products include Dolby Digital Plus, TrueHD, Dolby Voice, Dolby Atmos and Dolby Vision. Today, over 2,000 individuals around the globe share their talents and energy to enable the most immersive experiences that technology can deliver

Highfive

Highfive

Highfive is a solution provider which has reimagined meeting rooms for enterprises, delivering the only integrated hardware and software platform born in the cloud for intelligent in-room video conferencing. Taking less than 15 minutes to set up, the company’s immersive conferencing solutions deliver instant collaboration, so teams can get their best work done. The company is on a mission to transform every meeting room with modern, beautifully-designed technology that empowers people to get their best job done together

Infobip

Infobip

Infobip is a global provider of omnichannel platform, powering a range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. The company helps clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way. Since last 10 years, the company has grown into an engineering powerhouse employing 1500 people that help the company to change the world with their products and solutions. Throughout 2019 the company plans to recruit an additional 250 engineers and 250 developers

IntelePeer

IntelePeer

IntelePeer provides an omnichannel communication platform for the enterprise. The company believes business communications are meant for more than just simple interactions – they should enable businesses to deliver genuinely delightful experiences. With the company’s voice, messaging, ready-to-use applications, open APIs, and real-time analytics, clients can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. IntelePeer’s full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service

Level 3 Audiovisual

Level 3 Audiovisual

Level3AudioVisuals is a nationally recognized audio-visual and technology company, which is specialized in the design, consultation, integration, and installation of professional audio- visual and IT systems. The company was founded in April of 1996 in response to the ever-growing demand for presentation technology introduced into the corporate and healthcare workplace. In general, the company focuses on AV integration for corporate, higher education universities, governments, and healthcare facilities. Ultimately, we take on a unique and effective pre-staging quality assurance process

LogMeIn

LogMeIn

LogMeIn, founded in 2003, is a service provider of software and cloud-based remote connectivity services for collaboration, IT management, and customer engagement, The company's products give users and administrators access to remote computers. With a platform that supports two million daily users, 200 million customer engagements and five billion voice minutes per year, the company has not only capitalized on but helped invent the modern way of working – flexible, dispersed, mobile, efficient and productive

Masergy

Masergy

Masergy is the software-defined network and cloud platform for the digital enterprise. Recognized as the pioneer in software-defined networking, Masergy enables unrivaled, secure application performance across the network and the cloud with Managed SD-WAN, UCaaS, CCaaS and Managed Security solutions. Industry leading SLAs coupled with an unparalleled customer experience enable global enterprises to achieve business outcomes with certainty

Mattermost

Mattermost

Mattermost provides an open-source Slack-alternative that helps teams stay in sync with messaging and file sharing across PCs and phones with archiving and search, and a growing community of integrations, bots and applications. The company’s mission is to make the world safer and more productive by providing reliable and secure, open-source collaboration software which is trusted, flexible, and also offers fast time-to-value. The company's first product is a collaboration platform built to accelerate DevOps workflows in high-trust environments by providing secure messaging across web, desktop and native mobile devices

Nextiva

Nextiva

Nextiva has developed a solution for the future: One platform, one workspace, zero friction. The company empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. Nextiva has revolutionized the way businesses interact with their customers and employees with a full suite of communications solutions, including VoIP phone service, CRM, analytics, surveys, and more. The company has built its platform with every business in mind, big and small. Nextiva's clients include family businesses, franchises, sole proprietorships all the way from small and medium businesses to enterprises

NICE inContact

NICE inContact

NICE inContact combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact believes that one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires them to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made them the global leader in cloud contact center software

Pexip

Pexip

Pexip provides seamless collaboration between previously incompatible audio and video technologies such as professional video conferencing systems, Microsoft Teams, Skype for Business, Google Hangouts Meet, and WebRTC. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip was the Global Video Conferencing Technology Innovation Award winner by Frost & Sullivan in 2016 and in 2019, Pexip was rated #1 video conference solution by users in an independent survey conducted by Wainhouse Research

REVE Systems

REVE Systems

Since 2003, REVE Systems has a focused approach to serve the IP-based communication industry. The company has a wide assortment of products, ranging from backbone infrastructure to peripheral products, including middleware. REVE Systems promises the best returns on technology investments and strengthens the service providers’ market presence by providing them with best-in-class VoIP solutions. A large team of experienced and well-trained engineers help to provide 24x7 Platinum Level Support to its clients and to ensure that their services are always available to their end customers. REVE Systems serves customers in over 78 countries, where 4500+ VoIP and telecommunication service providers have placed their trust in it

Vertical Communication

Vertical Communication

Vertical Communications is a leading provider of communications platforms and applications that enable critical business workflows for enterprises across a variety of industries including retail, automotive, health care and hospitality. Vertical Communications delivers powerful business communications as a monthly hosted service. If you are frustrated with cookie-cutter cloud solutions that aren't tailored to your business needs, then consider iPECS Cloud™. Delivering enterprise reliability at SMB prices. It Delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. The Wave IP Communications Platform combines voice, mobility and a variety of communications applications and services to connect your customers and workforce anytime, anywhere

XO

XO

XO provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services. XO holds an extensive list of accolades including the “2016 Unified Communications Product of the Year Award” for XO Hosted PBX service and the “2015 Infotech Data Center Excellence Award” for XO Bandwidth on Demand service, both given by TMC