Robert Brown, PresidentSince opening its doors in 1970, YipTel has been leading the enterprise communication technology revolution. The company started its journey with a focus on delivering premise-based phone systems, but today offers superior SaaS-based solutions that automate business communications. Rather than delivering a single ‘one-size-fits-all’ concept, YipTel approaches the market with a different outlook and marks a unique presence in the industry with its proven expertise, experience, and out-of-the-box technology. The company provides business communication solutions with the ability to customize their technology. “Realizing that the way we communicate matters in every business, YipTel offers a variety of advanced communication solutions that are specifically crafted for organizations of different sizes, style, and types, to meet their individual and unique communication needs,” says Robert Brown, President, YipTel.
Identifying the growing industry needs, YipTel has developed an advanced SMS business communication solution called YipTel REACH. It is an interactive text response (ITR) system that comes equipped features like inbound text routing and outbound text automation. As per Brown, the platform is designed to accomplish three things: to provide SMS testing on your business phone numbers, offer companies the quickest way to communicate with customers with outbound text casting, and finally, flawlessly integrate with existing CRM applications. “With YipTel REACH, our client’s customers can access a contact number that is SMS text enabled from the client website and instead of calling customer care, immediately text the company for a faster and easier response,” he adds. Once the customer’s text hits the YipTel REACH interface, the system automatically responds options based on defined rules. Meanwhile, an integrated software from YipTel will provide the client with detailed information collected from the customer’s interaction with the ITR. Brown explains that with YipTel REACH, up to 98 percent of texts receive a response within three minutes. The company is also expected to launch another product this summer, called YipTel Engage.
“This will be our complete omnichannel solution through which companies can communicate with their customers via whatever modality a customer chooses, be it a phone call, SMS, web chat, email or their choice of social media applications.”
YipTel offers a variety of advanced communication solutions that are specifically crafted for organizations of different sizes, style, and types, to meet their individual and unique communication needs
Technology is worthless without the ability to use it. Thus, YipTel aims to offer the best customer experience in the industry. Every project gets a dedicated group of experts, including a project manager who will lead the team to assist the client through the entire onboarding process for an outstanding customer experience. By granularly analyzing and identifying organization-specific challenges, the team delivers a tailored solution that accommodates every need.
Another aspect that adds to the company’s value proposition is its unique culture that completely focuses on employees and creates an engaging experience for them within the organization. “We always start with the team and ultimately the team will take good care of the clients,” notes Brown.
Over the last several years, YipTel has been growing rapidly by offering state-of-the-art technology and advanced solutions. To fuel its growth in the long run, the company is in search of partners and potential acquisitions. In addition, YipTel is working on integrating artificial intelligence into its products to deliver technology in new and innovative ways.